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Referencias[editar | editar código]
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Esta es una versión wiki del documento original disponible en el sitio del Observatorio de Calidad Educativa del Instituto Tecnológico de Monterrey, publicado en Octubre de 2015 bajo licencia Creative Commons (cc) BY-SA-NC.
Proceso por el cual las personas adquieren cambios en su comportamiento, mejoran sus actuaciones, reorganizan su pensamiento o descubren nuevas maneras de comportamiento y nuevos conceptos e información.
Término introducido por Le Boterf, entendido como los conocimientos, procedimientos y actitudes que es preciso emplear para resolver una situación. Unos son recursos internos, que posee la persona, tales como conocimientos, procedimientos y actitudes